This Privacy Policy explains how Om Shree Om Transport Services (“we”, “us”, “our”) collects, uses, shares and protects personal information when you visit our website, request a quote, call us, or use our packers & movers and transport services.
1. Information We Collect
We may collect the following information when you interact with us:
- Contact details: name, phone number, email address, company name
- Shipment details: pickup location, delivery location, service type, load type, and message/notes you provide
- Communication data: calls, emails, WhatsApp or other messages related to your enquiry or booking
- Technical data: IP address, browser type, device information, and pages visited (via server logs or analytics/advertising tools, if enabled)
We do not knowingly collect sensitive personal data such as passwords, bank OTPs, Aadhaar numbers, or payment card details through this website form.
2. How We Use Your Information
We use personal information to:
- Respond to freight, relocation, vehicle carrier, packaging, or warehousing enquiries
- Prepare quotes, schedule surveys/pickups, and deliver our services
- Contact you about booking status, delivery updates, or support requests
- Improve website performance, customer service, and service offerings
- Comply with legal, tax, accounting, or regulatory requirements
- Run advertising/analytics (for example Google Ads / Google tags), where configured, to measure campaign performance
3. Legal Basis / Consent
By submitting forms or contacting us, you consent to processing of your information for the purposes above. Where required under applicable Indian law (including the Information Technology Act, 2000 and related rules, and applicable data protection requirements), we process information for legitimate business purposes related to providing transport and relocation services.
4. Sharing of Information
We may share information only when needed with:
- Our staff, drivers, packing teams, and authorised service partners involved in fulfilling your booking
- Technology / hosting / email service providers that help operate the website
- Insurance providers, where transit insurance is requested
- Government authorities when required by law
- Advertising platforms such as Google, if ads/analytics tags are active on the site
We do not sell your personal information to third parties for unrelated marketing lists.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies for basic site function, preferences, analytics, and advertising measurement (including Google tags). You can control cookies through your browser settings. Disabling cookies may affect some site features.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no internet transmission or electronic storage method is 100% secure. Please avoid sending highly sensitive documents through unsecured channels.
7. Data Retention
We retain enquiry and booking-related information only as long as needed for service delivery, customer support, dispute resolution, legal/accounting needs, or as required by applicable law. After that, information may be deleted or anonymised.
8. Your Choices and Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Withdraw consent for marketing communications (if any)
- Request deletion of enquiry data where we are not required to keep it
To make a request, contact us using the details below. We may need to verify your identity before responding.
9. Children’s Privacy
Our services are intended for adults arranging transport or relocation. We do not knowingly collect personal information from children under 18. If you believe a child has submitted information, please contact us so we can remove it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes means you accept the updated policy.
12. Contact Us
For privacy-related questions or requests, contact:
- Om Shree Om Transport Services
- Email: support@omshreeomtransport.com
- Phone: +91 94388 87681 / +91 70083 27898
- Bhubaneswar: Plot-1233, 2nd Floor, Near Narayani Jewellery, Ashok Nagar, Bhubaneswar
- Rourkela: L-25, Near ECO-Bank, Basanti Colony, Rourkela
- Working hours: Mon–Sat, 9:00 AM – 6:00 PM (Sunday closed)
Related: Terms & Conditions · Contact Us